Support Tickets restructured for QOL and fixed some issues.
Severities (Minor, Normal, High, Urgent, and Incorrect Ban)
- Severities are set by the customer.
- Every department has it's own unique severities. (Incorrect Ban is for Ban Appeal only etc.)
- Moving a ticket into Approval Department will change the discord channel it sends notifications to (#approval-department)
- Severities are now correctly listed in the ticket dashboard Highest severity will be listed first. Was backwards before.
When setting a tickets status to Accepted it will
- be removed from the open ticket list on the dashboard.
- Remove the ability for a customer to reply.